Privacy Policy
Our privacy commitment to you
Ceade Pty Ltd (ACN 664 580 116) trading as SnapInsight (SnapInsight, we, us, our) is committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy outlines how we deal with your personal information, as well as how you may contact us to request access to, or correction of, that information or make a complaint regarding privacy.
Collection of Personal Information
Personal information that we may collect and hold about you includes the information that you need to provide in order to register for, and access, our subscription AI platform 'SnapInsight' (SnapInsight Platform), consisting of your name and preferred name, postal address, email address, phone number, your photo and your password.
Other personal information that we collect will depend upon how you interact with us, and may include your name, phone number, email or postal address, social media handles and information provided as part of an application to work with us.
We may collect information about how you access, use and interact with our website and the SnapInsight Platform. This information may include:
· the location from which you have come to the site and the pages you visited; and
· chat history, so that we can load it upon return to the application; and
· technical data, which may include your IP address, the types of devices you are using to access the website, device attributes, browser type, language, and operating system.
We use cookies on our website. A cookie is a small text file that the website may place on your device to store information. We may use persistent cookies (which remain on your computer even after you close your browser) to store information that may speed up your use of our website for any of your future visits to the website. We may also use session cookies (which no longer remain after you end your browsing session) to help manage the display and presentation of information on the website. You may refuse to use cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of the website.
We will not collect your sensitive personal information without your consent (which may be expressly granted or, in appropriate circumstances, implied).
Wherever possible, we will collect personal information directly from you. We collect information about you and your interactions with us in a variety of ways, for example when you:
· subscribe to or log-in to SnapInsight's Platform;
· visit SnapInsight's website at snapinsight.com;
· provide services to SnapInsight;
· enter a competition or promotion being conducted by SnapInsight;
· email SnapInsight or contact SnapInsight by telephone or mail;
· contact us via a form (for example by submitting feedback or requesting an improvement to the services);
· engage with SnapInsight via social media;
· purchase tickets to attend a SnapInsight event;
· send us documents containing your personal information; or
· apply for a job with SnapInsight.
We may also collect information from other sources such as written material sent to us and publicly available sources.
Use of Personal Information
We may use the personal information we collect from you in some or all of the following ways:
· to provide you with access to and operate the SnapInsight Platform;
· to deliver and invoice you for any other products or services you purchase from us;
· to provide you with information that we think may be of assistance or interest to you;
· for the purposes of research and product development and improvement, including identifying trends in how the SnapInsight Platform and our website are used;
· to improve our services and communications; or
· to comply with laws and regulations.
We may also use your personal information to provide you with information about SnapInsight products and services which we consider may be of interest to you.
You may opt out of receiving marketing communications from us at any time if you no longer wish to receive marketing information or do not wish to receive marketing information through a particular channel, like email.
What happens if you don’t provide the information requested?
If you choose not to provide the personal information that we ask for, or the information that you provide to us is incomplete or inaccurate, SnapInsight may be prevented from offering the full range of benefits and services that may be available to you, and/or from responding to your queries or maintaining contact with you.
Disclosure of Personal Information
We may disclose your personal information to external service providers so that they may perform services on our behalf, including IT service providers (such as those who help us to deliver and maintain our SnapInsight Platform), payment processors, our auditors and other professional advisers, such as our legal advisers.
Our SnapInsight Platform is hosted by Microsoft, whose privacy policy is available at https://privacy.microsoft.com/en-us/.
We may also disclose your personal information to organisations where we are required or authorised to do so by law.
Where your personal information is disclosed to service providers and other organisations, SnapInsight will seek to ensure that your personal information is handled in accordance with privacy laws.
Will your personal information be transferred overseas?
Your personal information will generally remain in Australia. However, it may be disclosed overseas, for example, as part of the data backup processes adopted by Microsoft Azure and any other service providers hosting data on our behalf. We will notify you of any overseas disclosure of your personal information, where it is practicable to do so.
Credit Cards
If you purchase a product or service using a credit or other payment card (including a subscription to our SnapInsight Platform), your payment card information is used to process the payment by our third-party service provider. Payment card details are not stored by us and our database only records that you purchased a product or service and how much you paid for it. We use third parties who will protect the security of your payment card details when processing your payment.
Storage and Security of Personal Information
We store most information about you in computer systems and databases operated either by us or our external service providers. Some information about you may also be recorded in paper files that we store securely.
We will take reasonable steps to protect your personal information from misuse, loss and unauthorised access, modification or disclosure. These processes and systems include:
· the use of identity and access management technologies to control access to systems on which information is processed and stored;
· requiring all employees to comply with internal information security policies and keep information secure;
· requiring all employees to complete training about information security; and
· monitoring and regularly reviewing our practices against our own policies and against industry best practice.
When the information is no longer needed for any purpose for which the information may be used or disclosed, we will destroy the personal information or de-identify it as appropriate.
Links on our website
Our website or SnapInsight Platform may contain links to other sites. The terms of this Privacy Policy do not apply to external websites and SnapInsight is not responsible for the privacy practices or the content of such websites.
Access to your personal information
You have the right to know what personal information SnapInsight holds about you, and to request access to it if required.
To request access personal information that we hold about you, please contact us using the contact details at the end of this Privacy Policy. You may need to provide proof of your identity before access is provided.
We will respond to your request for access within a reasonable timeframe. If we refuse to give you access to any of your personal information, we will provide you with the reasons for refusal. You can contact us (see contact details below) if you would like to challenge our decision to refuse access.
Updating your personal information
It is important that the personal information we hold about you is accurate and up to date. You can update your personal information anytime by logging into your account on the SnapInsight Platform. You also have the right to request that SnapInsight take reasonable steps to correct any personal information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading, having regard to the purpose for which it is being held. You may need to provide proof of your identity before we consider your request to correct your personal information.
You can also contact us in writing at the address provided below (see contact details below).
Contacting Us
If you have any comments or questions regarding this Privacy Policy or if you have any concerns or complaints regarding the way in which we handle your personal information you should contact: marketing@ceade.com.au.
If we receive a privacy complaint it will be treated seriously and dealt with promptly, in a confidential manner, and in accordance with SnapInsight's internal complaints handling procedures.
In the event that your complaint is not resolved to your satisfaction and you are in Australia, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) using the online Privacy Complaints Form, which can be accessed via the OAIC’s website at www.oaic.gov.au/privacy/making-a-privacy-complaint. The OAIC can also receive complaints via mail, fax or email using the details provided below. If you need help lodging a complaint, you can call the OAIC enquiries line on 1300 363 992.
Director of Compliance (Investigations) GPO Box 5218 SYDNEY NSW 2001
Ph: 1300 363 992 Email: enquiries@oaic.gov.au
Additional Information
SnapInsight reserves the right to modify and change this Privacy Policy at any time. Any changes to this Privacy Policy will be published on our website.
You may obtain a copy of our current Privacy Policy from our website.
Updated: 11/12/24
