These end user terms and conditions (End User Terms and Conditions) apply between the party who has given you access to the Services (Enterprise Customer) and the individual accessing the Services (User, you or your).
The Enterprise Customer is entitled to enter into these End User Terms and Conditions, and make the Services available, pursuant to its agreement with the Licensor.
These End User Terms and Conditions govern your use of the Services. Please read these End User Terms and Conditions in full before you use the Services. By using the Services, you accept these End User Terms and Conditions.
1 Definitions
1.1 In these End User Terms and Conditions:
Documentation: the documentation made available by or on behalf of the Licensor from time to time, which sets out a description of the Services and the user instructions for the Services, which may be updated from time to time.
Insight: a database containing content specific to a particular topic.
Licensor: Ceade Pty Ltd, ABN 11 664 580 116, trading as SnapInsight.
Licensor Data means the Outputs and any other data generated by the Services.
Model: the AI-based model owned by or licenced to the Licensor, containing one or more Insights which are used to generate Outputs.
Output: the result of a Transaction.
Services: the subscription services provided by the Enterprise Customer to the User pursuant to which the User gets access to the Model, as more particularly described in the Documentation.
Service Elements means any one or more of the Services, the Model, the Insights, the Licensor Data and the Documentation.
Transaction: a query which the User submits to the Model.
User Credentials: the information submitted by the User in order to access the Services.
User Data: the User Credentials, and any data inputted by the User as part of a Transaction. To avoid doubt, the Outputs are not User Data.
2 Services
2.1 The Enterprise Customer grants to the User a non-exclusive, non-transferable right, without the right to grant sublicences, to use the Service Elements solely for the User's own use.
2.2 The Services enable the User to submit Transactions and generate Outputs.
2.3 The User must provide the User Credentials in order to access the Services.
3 Usage Rights and Limitations
3.1 The User must not use the Services to access, store, distribute or transmit any viruses, or allow any denial of service attacks.
3.2 The User must not:
(a) except as may be allowed by any applicable law:
(i) attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any Service Elements (as applicable) in any form or media or by any means; or
(ii) attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Service Elements;
(b) access all or any Service Elements in order to build a product or service which competes with the Services, the Model, the Insights and/or the Documentation; or
(c) licence, sell, rent, lease, transfer, assign, distribute, display, disclose, commercially exploit, or otherwise make the Service Elements available to any third party.
3.3 The User must use all reasonable endeavours to prevent any unauthorised access to, or use of, any Service Elements and, in the event of any such unauthorised access or use, promptly notify the Enterprise Customer.
4 Data and Proprietary Rights
4.1 The User will own all right, title and interest in and to all of the User Data and will have sole responsibility for the legality, reliability, integrity, accuracy and quality of all such User Data.
4.2 The User grants the Enterprise Customer a perpetual licence to access, use and otherwise exploit the User Data for the purpose of:
(a) providing the Services and otherwise exercising its rights under these End User Terms and Conditions; and
(b) (other than in respect of User Credentials) improving its products and services, including further training of the Model.
4.3 The User acknowledges that, as between it and the Licensor, the Licensor owns all right, title and interest in and to the Service Elements.
4.4 The Enterprise Customer grants the User a sub-licence to access the Licensor Data solely for the User's own use. The User's right to use the Licensor Data does not include the right to sub-licence it, nor to sell or otherwise exploit it, nor to combine it with other data sources.
4.5 The User agrees that, as between it and the Licensor, the Licensor own all intellectual property rights in the Service Elements. Except as expressly stated herein, these End User Terms and Conditions do not grant the User any rights to, under or in, any patents, copyright, database right, trade secrets, trade names, trade marks (whether registered or unregistered), or any other rights or licences in respect of any Service Elements.
4.6 The User acknowledges that the Licensor uses third party service providers to provide storage and hosting services in connection with the Services, which involves the processing and storage of User Data (including User Credentials). As at the date of these End User Terms and Conditions, such third party is Microsoft, whose privacy policy is available at https://privacy.microsoft.com/en-us/.
5 No warranties from Licensor
5.1 To the extent permitted by law (and subject to any non-excludable provisions), the User acknowledges that the Licensor:
(a) does not warrant that the User’s use of any Service Elements will be uninterrupted or error-free, or that the Service Elements and/or other information obtained by the User through the Services will meet the User’s requirements; and
(b) is not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and the User agrees that the Service Elements may be subject to limitations, delays and other problems inherent in the use of such communications facilities.
5.2 To the extent permitted by law (and subject to any non-excludable provisions), except as expressly and specifically provided in these End User Terms and Conditions:
(a) the User assumes sole responsibility for, and the Licensor will have no liability to the User for, any loss or damage arising in connection with, any use of the Outputs by the User, nor for acts or omissions made or conclusions drawn from such use;
(b) the Licensor will have no liability for any loss or damage caused by errors or omissions in any information, instructions or scripts provided to the Licensor by the User in connection with the Service Elements, or any actions taken by the Licensor at the User’s direction;
(c) all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded by the Licensor; and
(d) the Service Elements are provided to the User on an “as is” basis.
6 User’s Obligations
The User must:
6.1 provide the Enterprise Customer with all necessary co-operation in relation to these End User Terms and Conditions, and all necessary access to information as may be required in order to provide the Services;
6.2 comply with all applicable laws and regulations with respect to its activities under these End User Terms and Conditions;
6.3 obtain and maintain all necessary licences, consents, and permissions necessary for the Enterprise Customer to perform its obligations under these End User Terms and Conditions;
6.4 comply with any instruction or direction provided in relation to their use of a particular Insight in the course of their use of the Services; and
6.5 be solely responsible for procuring and maintaining its network connections, notably the internet connection, and all problems, conditions, delays, delivery failures and all other loss or damage arising from or relating to its network connections or telecommunications links or caused by the internet.
7 Termination
7.1 On termination of the agreement between the Licensor and the Enterprise Customer for any reason, all licences granted under these End User Terms and Conditions other than the licence granted under clause 4.2 will immediately terminate, and the User will immediately cease all use of the Service Elements.
8 Suspension
8.1 The User acknowledges and agrees that, pursuant to the agreement between the Licensor and the Enterprise Customer, the Licensor may suspend the User's access to the Service Elements at any time if the conditions specified herein are not met. In the event of any such suspension, the User must immediately cease all use of the Service Elements until further advised by the Enterprise Customer.
9 Miscellaneous
9.1 If any provision or part-provision of these End User Terms and Conditions is or becomes invalid, illegal or unenforceable, it will be deemed deleted, but that will not affect the validity and enforceability of the rest of these End User Terms and Conditions. If any provision or part-provision of these End User Terms and Conditions is deemed deleted under this clause the parties will negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.
9.2 These End User Terms and Conditions constitute the entire agreement between the parties and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter. Each party acknowledges that in entering into these End User Terms and Conditions it does not rely on and will have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these End User Terms and Conditions. Each party agrees that it will have no claim for innocent or negligent misrepresentation based on any statement in these End User Terms and Conditions.
9.3 The User will not, without the prior written consent of the Enterprise Customer, assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under these End User Terms and Conditions.
9.4 These End User Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by and construed in accordance with the law of Victoria, Australia and each party irrevocably agrees that the courts of Victoria, Australia, will have non-exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these End User Terms and Conditions or its subject matter or formation (including non-contractual disputes or claims).
Updated 02.09.2025
